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keep getting logged out

keep getting logged out

Postby murmurlade » Sun Apr 16, 2017 12:59 am

using chrome browser on mobile

its very random, meaning sometimes it happens every 2-5 minutes or sometimes it doesn't happen at all. when im browsing, opening new tabs suddenly i will see the login screen, as ive been logged out.

it didn't use to be like this? last time i was never logged out at all, only if i intentionally did so.

wondering if this is a problem or not... it's mostly just a hassle to keep logging back in, but i guess i can live with it.
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Local time: Fri Nov 22, 2024 4:58 am


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Re: keep getting logged out

Postby Lemon Cheesecake » Sun Apr 16, 2017 1:02 am

on the bottom right it says "delete all board cookies" did you try clicking on that and logging out and logging back in?
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Local time: Thu Nov 21, 2024 1:58 pm



Re: keep getting logged out

Postby Diana » Sun Apr 16, 2017 8:38 am

I havent been seeing this, but I will keep my eye out.
Clearing your cookies as Lemon said might help.
Are you doing anything like gifting or trading when it happens, where you have to type in your password? Sometimss if you load a new page before it finishes authenticating it will invalidate your session.
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Local time: Thu Nov 21, 2024 1:58 pm



Re: keep getting logged out

Postby murmurlade » Sun Apr 16, 2017 9:27 am

Cleared cache, cleared cookies, wiped data!
Basically reset everything. I can be doing anything from
• clicking on avatar button to dressup
• opening a thread in a new tab
• posting a reply
• shifting between shops
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Local time: Fri Nov 22, 2024 4:58 am



Re: keep getting logged out

Postby murmurlade » Mon Jan 01, 2018 8:27 pm

this is happening again on mobile, but its even worse >__<
after logging in, pressing ANYTHING will log me out.
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Local time: Fri Nov 22, 2024 4:58 am



Re: keep getting logged out

Postby Lemon Cheesecake » Tue Jan 02, 2018 1:43 am

I have had that happen too but maybe I was trying to open a new page before it completed loading. After a couple tries it would finally work.
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Local time: Thu Nov 21, 2024 1:58 pm



Re: keep getting logged out

Postby galled » Tue Jan 02, 2018 2:16 am

Try logging out on purpose. Clear board cookies next. Then reboot.
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Local time: Thu Nov 21, 2024 1:58 pm


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Re: keep getting logged out

Postby galled » Tue Jun 12, 2018 9:15 am

We've been doing some more research on this and have made a change to how Windlyn verifies cookies. Please let me know if the constant logouts are still happening.
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Local time: Thu Nov 21, 2024 1:58 pm




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