A tech with new hardware showed up this morning without warning (sorry it all happened with no notice) and after a bunch of troubleshooting when the new hardware wasn't operation as expected the tech found some other flakey devices in our network infrastructure. He started swapping out hardware and had to call in a second tech to bring out replacements for all of that stuff.
The bottom line is we're doubled our bandwidth and speed since this morning so faster than ever now! Thanks to the team for sorting it all out!
Enjoy!!